0:00 I scaled from zero to $40,000 per month just helping local business owners get Google reviews. But it took me personally selling over 500 business owners to get there. And getting a business owner to trust you enough to put their card on file is the hardest thing you'll do when starting a marketing agency. So in the past couple months, my business, Review Harvest, has added on websites and local SEO as upsells. And last month, you can see in Stripe in July, we did over $66,000. So, we've increased our monthly revenue by over $25,000. We've spent less money on marketing. We've had less sales calls. We spent less time chasing unqualified leads who might never buy. This process has really showed me how valuable upselling is. I know Alexi and everybody says, you know, keep things simple. And that is so true. When you're scaling, you're trying to grow and all this sort of stuff and try to take over the world. You want to sell one product over and over and over again and you can hit millions of dollars a month with it or whatever it is. But most people, if you're watching this video, just want to make 10 20K a month with their agency 1:00 and have a pretty chill lifestyle business. So, if you're starting off, the quickest way to get to 10K per month is not selling a $99 a month subscription over and over again. Having a few simple upsells that you can add on that don't add a bunch of delivery and don't add a bunch of client headache is a much more efficient way to hit 10K per month because now you can get 20 or 30 clients paying you $300, $400 a month and now you've already hit that 10K per month threshold. Be a complete beginner. Trust me on the fact that getting 20 or 30 customers to pay you $300 is way easier than getting a hundred customers to pay you $100 a month. After this video, check out this one I made reacting to what Alex Ramosi said about scaling an agency. So, with that in mind that upsells are important for hitting 10K a month super quick, there's really no better place to have a client than in a highle sub account. The upsell possibilities are endless. chat widget, miss call, text back, AI receptionist, AI follow-up, websites, everything's right there in high level for a super reasonable monthly rate. The tricky thing is that getting new clients with a foot in the door offer, like helping 1:59 them get more Google reviews, what we mainly do for review harvest, is still one of the easiest, best ways to sell clients and get them to trust you quickly. Really is some magic light bulb that goes off in a client's mind once you say, "Hey, I'd love to get you some more Google reviews." And then you actually fulfill on that. We do something what's called a review reactivation. You've probably heard of it before, but we take their previous customer list and we upload it and then we slowly text and email those people requesting reviews with our personalized image and our special system and we can get them a bunch of reviews in the first couple weeks or months of working with us. And most local business owners have never had the experience of being sold by a marketing company and then that marketing company actually fulfilling and delivering the results they promised, especially within the first month. Now we're getting them reviews. It's an ego boost for the business. they start ranking higher on Google, their phone starts ringing more often and they love you. And the next logical question for them is what else do you do? And that's why it's so important that these 2:53 clients sit inside of High Level so you can easily upsell all the other things that High Level has to offer. But the main problem nowadays when trying to get clients reviews through High Level is A2P verifications, ATP paperwork, A2P fees, $11 a month per campaign fee just for one client, $2 a month for the phone number, $24 upfront to get A2P approved. you have to get their Google business profile connected and you have to create their personalized image and nifty images, bring it in and set up the snapshot and test the workflows and all this stuff. And so, unfortunately, it takes longer and it's harder than ever to set up clients simply in Highle to get some more reviews. Obviously, it's still a thousand% possible to only use Highle to get reviews. It just requires a decent amount of setup work, testing workflows, fees, and the problem is often times we're giving these people a free trial or a cheap monthly rate just to get them in the door so we can't upsell them other things. doesn't make sense to spend all this money on fees and take a couple days to try and get a client set up just to get them more reviews. There has to be an easier way. And over the past 16 months with my 3:50 developer, this is what we've been working on internally for review harvest. We've been able to scale from zero to over 800 businesses paying us every single month. Because of the tooling that we built out to support this process, this is exactly why we built a highle app called Hey Segment. It sits directly within your highle sub accounts and it allows you to launch review clients in minutes, not days. And this is the method that we use at review harvest. So, we don't have to get a phone number verified every time we get a new client. Obviously, SMS laws are crazy and they vary per country. I'm just telling you this is what we do and we're now giving you the opportunity to do the same. Do your own research. I'm not a lawyer. However, obviously for Review Harvest in the US, I've done my due diligence and all the terms are techy and hairy and there's gray area and all that sort of stuff, but I feel comfortable executing this process for Review Harvest. So, today I'm going to show you the one-time process on how you can set up your Hey Segment account directly inside of High Level. Plus, I'll show you over 20 features that make running this type of business at scale 4:42 with a bunch of clients a thousand times easier. We're talking making onboarding easier, making results easier, making reports easier, all that stuff. Then, at the end, after we do the one-time account setup, I'll show you how simple it is to launch a business. After that, got a little Easter egg for you. At some point throughout this video, there will be a little code that pops up on the screen for three or four seconds. That code is going to get you a discount on Hey Segment if you use it at checkout. So, be on the lookout for that code. So, with all my rambling out of the way, let's dive in. First thing you want to do is you want to go to your highle account and you want to go to the agency view. You're going to scroll down to the app marketplace and then you'll search for an app called Hey Segment. From here, you'll be able to install it into your agency account. What this is doing is is basically creating your highle account. Scroll down to app marketplace and you want to search for an app called Hey Segment. You want to install it on the agency level and if you don't see the little Hey Segment bar on the side menu down here at the very bottom, just 5:34 refresh your page and it'll pop up. All right. So now that you got Hey Segment set up, the first thing you want to do is you want to go to messaging. So messaging here is where you can connect providers. So the cool part about hey segment and since it's plugged into high level is that if a client sub account already has a phone number or already has an email it's sending from, you can easily use that phone number and that email that you already have in that high level sub account. So you could start using this for all your existing clients or any clients that need to use a highle phone number for lead follow-up, mis call, text back, AI receptionist, all that jazz. But if you're selling reviews as an intro offer as or as the only thing that you're offering for now, but you want to make sure you have the opportunity to upsell websites or lead follow-up later in high level, the easiest way to get things set up is click on add a provider. It'll pop up here. We already have Twilio connected, but from here you want to connect a Twilio and a Sangid account. We're going to add more providers later and other SMS providers and all that sort of stuff. And so walking through 6:28 getting this connected if you create a Twilio account after you do it you'll go to the same brand and campaign registration that you do in high level and then you want to go to API keys and tokens in your settings and then from there you'll be able to see your account SID you'll be able to see your test authentication token and you'll be able to create an API key and so the details that we need here are we need an account SID we need an API key so that's what you're going to need to create an API key for and you'll need your API key secret which you'll get after you create an API key. From there, you can title it the name of your business, whatever, and you can connect Twilio. Same process with Sing Grid, but a little bit more simple. If you set up a Sing Grid account, you can see this is ours. We get incredible deliverability. In the last month, we sent over 70,000 email review requests. Over 93% of them were open and 5% clicked. That's a pretty good clickthrough rate when it comes to email sending. So, from here, you'll go to settings, you'll go to API keys, you'll create an API key, and then you can go ahead and just paste that inside of Hey. Next thing you want to do is 7:23 click on white label here. So, this is going to be all the information that we send out to your clients, right? So, when we send out review notifications, when we tell them they need to upload contacts, they haven't uploaded contacts, when we told them we saved bad feedback from Google with the review filter page, when we send them the onboarding link that we'll talk about here in a second that allows them to onboard on their phone. This is the brand details that all this comes from. And so, you can add a powered by logo. You can also be able to add this to the personalized images that are baked in. You can add an app icon. If they do log in, they'll see a very skinned down version. So, if you're just doing reviews, you really don't have to give them access to Highle that has like a billion features in it, right? You can literally just give them a login link where they'll be able to see just the review specific stuff that you're doing. You can put your brand name in. You can put your brand color in here. You can see kind of what the email notifications look like after that. And then here at the bottom, you're able to add your own domain for the client's login link and 8:17 the destinations. what destinations are. These are the actual links that we're sending out in the text message and in the emails to request these reviews, right? And so we have ask.rev.com onboarded here. This is as simple as just adding DNS records into your domain registar. If you have any questions about super detailed, nitty-gritty onboarding stuff. We obviously have more videos down below in my community. You can join my completely free community and you'll get more training videos on exactly how to set this up super nitty-gritty. Now you have your providers connected, you have white label set up. What you're able to do here in messaging is you're able to basically set defaults for every single client you on board. And so if we go into here, we can see destinations. And so you get to choose, okay, what's the default review request link we're going to set up. Pay segment is structured from the account level, which is like your agency account and high level. And then we have an organization level. This would be like a franchise level where basically you can set defaults specifically for a franchise client you're onboarding or a multi-location 9:11 business. And then we also just have the business level. And so it's important to note that on the account level, you can set defaults. So every time you set up a business, it's going to default to the stuff that you recommend. That way you can literally click a few buttons and onboard a business. At the organization level, you can do the same thing. You can set a default for the organization level. And then always at the very bottom at the business level, you can adjust things one at a time and that's just going to change it for that business if you'd like to. So an example of that is destinations, right? What link do you want to use in the text messages? So this is what we just set up in white label. So you can see that. So if you click on link theme right here, you can see this is where you can adjust what review filter page you're using. If you are using a review filter page obviously, but this allows you to adjust which one you want. Do you want the stars? Do you want a slider where it shows the face and they can slide it? That's probably not going to convert very well. Just so you know, I'd probably stick to faces or, you know, scale. But yeah, then you can adjust the 10:04 color of this little page here. And also you're able to put in a preview for the link we're sending out via text. And so this gets a little bit techy here, but it basically adds metadata to this link to make it look less spammy when it goes to the carriers. It looks more legit, more likely to be delivered, more likely to be clicked, etc. And this will want to be set at the business level or account level if needed, but it will just default to the name of the business. Next, you can click on review request messages. Here, we basically have smart messaging turned on for you. So, at Review Harvest, we've sent out over a million review requests, I'm pretty sure, now. And we have really good data as to what is the best time of day to request review, what's the best verbiage, what's the best follow-up cadence, all that sort of stuff. And we can just manage that for you and install the highest converting scripts into your account. So, you don't have to worry about it. And you can see the metrics come in. And I'll show you metrics here later. But in this instance, you can either add defaults for the account. So, you can add long sequences. So, you can see here, let's start setting this up. 10:56 Let's say you want to write your own messages. You can write some text. You can add, you know, however many follow-ups you want to add. All this sort of stuff. You can customize it with the uh variables here and then the review link and stuff like that. You're able to set basically account level sequences if you want to use them over and over again. If you work with only plumbers, let's say you can make a plumber specific sequence and then you have those for all your accounts. Or if you have a plumbing franchise that wants to use the same text over and over again, you can set it at an organization level as well. So that's the review request messaging. For now, I just would recommend leaving smart messaging on. It's just going to get the highest conversion rate overall with most businesses. And those messages are generalized, so they really can go for any business. There's nothing specific in there that's going to be weird or get you in trouble or anything. It's just very generalized review request messaging that that we have found converts really well. Next thing is the email templates. So, you can see we recommend plain text. Plain text just lands in the inbox, doesn't go to 11:48 promotions, less likely to go to spam, but you are able to come in here and adjust email templates and all that sort of stuff to your liking. Couple more things here. We have delivery settings. So, once again, these are setting your account defaults, right? So timing is basically how long you wait to message the first person. I'll show you how contacts flow through through the system and how we get the contacts from high level and all that sort of stuff. But if you have a default, what do you want it to be? A few hours is really safe. Immediately is pretty good, too. But this is basically by default for all the accounts. How how long do you want to wait to request the review when you get a new contact? Another thing is the sending window, right? So what time of day do you want to send from based off of what time zone? So choose a time zone, set your sending hours. you know, we find that later in the day converts better, but we're not going to let you set any sending hours outside of like the legal limits because there's basically a legal sending cadence where you can send messages as a business. Next thing is message cadence. So, this is basically how many days between 12:38 messages. We have found that two days between messages is the best, not only for your deliverability and spam score with Twilio, but also in terms of conversion. It doesn't seem as aggressive and pushy. And so, we recommend two days in between messages here. And then we have daily sending limits. So, this is great if you are limiting clients to a certain number of review requests per month or if you're worried about blowing through their list really quickly and you want to drip it out over a long period of time or you're worried about getting them too many reviews too quickly and Google removing them as they do sometimes. And so, you can change this on two levels here. So, let's say new contacts per day, meaning contacts that flow in through an integration in high level or or however you're adding contacts. And you can set a limit here to let's say only 20 new review requests per day for the new contacts flowing in through integration. But then for returning contacts, when you're uploading contacts through a review reactivation through like a CSV file or something like that, this is where you can set another limit. So let's say we only want 30 review 13:34 requests to go out per day for the reactivation. So if we've got a list of 900 contacts and we send 30 new review requests per day, that'll take 30 days to go through those 900 contacts. The next thing is allow re-engagement. So, does this means that if somebody mows Sally's yard and she's added to the review request process and we request a review from Sally, let's say she doesn't leave a review, right? From there, we have what's called a waiting or cooling period. So, do you want to have a waiting period where if Sally's yard is mowed next week, is she added back into that review request sequence? Well, if you have no waiting period here, then she will be added back into that review request sequence, right? So Sally's yard is mowed every week and every week she's added to the review request sequence. What we prefer to do at Review Harvest and we found works best with recurring business owners who serve somebody every week is to have a 30-day kind of cooling waiting period where if Sally's Yard is mowed this week and it's modeed next week, we're not going to request another 14:34 review until she hasn't received a review request from us in 30 days. Or you can just turn this off altogether where anytime a contact has requested a review, they will never be requested to leave a review again. It's very important to note that this does not mean that we will re-request reviews from all your contacts every 30 days if they haven't requested review. No, it's still relies on a job being completed or some sort of event adding that contact to the system again for us to request them. It's not just going to request reviews forever. The next thing is personalized images. Do you want to send out that image in the first message to get a higher review conversion rate? And so you can uh change that at the account level as well. And then you can just go ahead and save all your changes. And now you've set your delivery setting. Last thing here is the go highle contact sync. If we click on customize setting here, you can kind of figure out how this works within the sub account, right? So this is just setting it at the account level. So if you wanted to use something by default, but basically what it is is what go highle contacts should sync here. Is it only contacts with 15:30 certain tags? Right? Right? So if you've got a bunch of contacts in your high level sub account, do you want them all to flow through hey segment to request a review or do you only want contacts with a specific tag? Right? So you can choose that here. And then if it is only a certain tag, you can say it's the review request tag. Right? And actually what we'll do is when you're connected to a sub account and you're setting this up at a business level, we'll pull in all your tags so you can see them from there. What we can do is we can go to uh so for us if the tag is customer. So this is the one we want flowing through. anybody in go high level that has a tag that we should not add into hey segment and so for example a tag skip or or or tag lead you know somebody you don't want to be added uh we can ignore those as well and so or you can just skip and ignore nobody because you know if you have a tag lead on there then they won't be requested to leave a review and maybe one day you need to make sure you remove that tag right and so from here we have never message so who should never get a review request this is like do not contact DND obviously if you're if your 16:26 contacts are in DND and stuff in high level they're not going to flow into hey segment to get a review request. But if you have any specific tags like bad customer or stuff like that, if people maybe aren't on DND and high level, you just don't want them ever get messaged. What actually happens in this trigger is that we do add them to Hey Segment, but we add them as do not contact, meaning we save their information and make sure they never get a review request. So if you have bad customers, stuff like that, it's almost safer to have them in Hey Segment as do not contact instead of anything else. And then lastly here, you can just kind of review your settings and what you set and then you can save that at the account level. So then obviously looking through these menus here, we can see the businesses. You'll see a link of all your businesses. I'll also show you how you can create an onboarding link and just send that out to a new client here in a second. You have the organization. So that's like the franchise if you want to. And then also you have Google. So this is where you can connect your own agency Google account. So if people just add you as a 17:16 manager, you can just connect your Google business profile here. And then you'll be able to see all the Google business profile locations that are connected to your profile. And then you can easily just link those to the businesses that you have. Ideally though, you'll just send them the onboarding link and they can connect their Google business profile on their phone so it's easier for them. And then last thing I want to touch on the account level is notifications. So if you click on settings and you click on notifications here, you can see we have all these notifications. So these are account level notifications. So you'll be notified when a business completes onboarding. So you send them out the link once they complete that onboarding. You'll be notified. You'll be notified when businesses can't send review requests. Right? So if there's something blocking outbound review requests for this business, you'll be notified about that. You'll be notified if a sending provider is disconnected, whether a high level sending provider or a custom sending provider that you added, you'll be notified. When the sender provider is failing, like the messages are coming 18:05 back with a fail, you'll be notified. The whole goal of all this is that there's not a lot of tooling in high level and you have to create a bunch of janky automations and notifications to basically manage a bunch of review clients at scale. Becomes an absolute mess once you have over 10 or 15 customers on here just making sure everything's still working. I mean, nine times out of 10, everything is still working, but a lot of times when something does break, the client knows before you do, and then they're frustrated about it, and it's just a bad experience. You also be notified if any Google locations can no longer be reached. Typically for the business, if the Google business profile is disconnected, you'll be notified. I would recommend keeping this off at the account level, but you can have at the account level customer left private feedback turned on, which basically anytime somebody we save a review from Google with the filter page, it'll email you that information. All right. So, I know that kind of seemed like a lot for the account level, but now that your all your account settings are set up by default, you should be able to onboard clients in minutes. And so, let's walk 18:56 through onboarding customer right now. So, if we click on onboard a business, let's say we're working with Joe's Plumbing. You can add in their email and their phone number here. You can also even upload a recommended personalized image. So, this is an image that when they're going through the onboarding flow, they can just choose and say, "Do you want to use this for your personalized image?" And so if you want to just go grab a photo from their Facebook or something like that, you can do it. Let's just go grab a photo here real quick. You can see I just uploaded a sample image here. It's totally optional. You don't have to do that. So that'll send an email and link to the business owner so they can start onboarding. And eventually this will be available through the API where you can trigger this just from a new Stripe signup or anything like that. So they're automatically sent that onboarding link and you can get the process rolling. From here, if we just copy this link, you can see what it looks like in a new tab. Super duper simple. Built for business owners that aren't techsavvy. All they do is click on connect Google business profile. And then from there, 19:46 they'll probably just have one or two businesses because they're a local business owner obviously, but they can go ahead and select their business and that will connect their Google business profile. Now, we can respond to the reviews. We can grab their review link and do all that fancy stuff on the back end. From there, they'll see the recommended photo that we uploaded for the personalized image, say, "Hey, we put a photo on top of your review request to text customers." Um, you know, they can upload their own or they can just choose this one, right? And so from there they'll see a little bit of a summary and they'll finish the setup. So now after that those are all set. Now if we go back to hey segment and we just refresh this page real quick. We have the onboarding tab here. We can see four or four steps are done from Joe. And now we can either create a business from this onboarding link or we can attach it to an existing business we have inside of Hey Segment. And so from here what I actually just clicked on is open full app. That pops it out. I just need to be able to blur this code here. Um in the so you can see now we're creating a business. So, this is when you're 20:40 actually charged. You're not charged when you create your account. You're just putting a card on file there, right? Uh this is when you're actually charged. And so, from here, if you've found the code throughout the video, if it hasn't popped up yet, you don't know yet. You can put that code in here and you can get a percentage off. Pricing here is made to make sense in the long run. As you scale, it gets incredibly cheap per business. And in the beginning, we can get you a big win by lowering that price even more than if you found the discount on this page. And the goal here is to make this service super easy to run and sell through this app instead of having to get verifications and paperwork and all that sort of stuff. And you also don't have to pay the $24 A2P verification fee upfront every time you get a new client that maybe hasn't even paid you yet. You don't have to pay $2 a month for every single client to have a phone number. Right now you don't have to have hundreds of phone numbers. You can use three or four numbers to manage 20, 30, 40 businesses. And it truly is here to be the easy button. if you want to make client reporting and client 21:31 notifications easier to keep customers happy and keep them paying you longer without having to build all of these kind of, you know, janky workflows and all this sort of stuff. So, I had to pop up Hey Segment cuz I needed to blur some specific stuff and Hey Segment is kind of embedded on High Level and I wasn't able to blur it. But if you did this directly through Highle, that business would automatically be linked to that sub account. But you can see when you download the app already, we're already connected to High Levels. It's as simple as coming in here and linking these businesses to an existing sub account. And forgive me, I did this a little bit wrong in the beginning kind of for the sake of the demo. But basically, when you do go ahead and download Hey Segment, you'll want to go ahead and install it into the sub account you already have. So, I'm just use a testing account here. Let's just do test onboarding here. Continue. Now that that is in that sub account, it's best to go into that test onboarding sub account. Now, once you scroll down, click on allow and continue. Once that's installed in that sub account for your client, you can go into that sub account 22:25 and you can scroll down on the side menu link here. Once this loads, scroll down and you'll see hey segment. And so now from here you'll see that this location is linked. And you'll see we have oh three businesses here that aren't linked. You can go ahead and link this existing business to the Joe's plumbing test that I just created. And so now go high level and hey segment are talking to each other. No zappier workflows. No digital duct tape. That's actually easier when you just download it directly into the sub account that you're setting up. I just try to do that earlier here in the demo. So once you create the business in Hey Segment, you'll be added to this contact page here. You can see no contacts have been added yet. But now that that highle sub account is connected, we can click on go highle and then you can just click on import contacts. It's as simple as that. If you want to adjust the defaults that you set at the account level, you can. But if you want to just import the contacts that they have in that sub account based off the existing rules you've already set, you just click one button. So once you import those contacts, if all the messaging settings 23:19 you set up are default and you enjoy those, you're good to go. The review reactivation will launch and reviews will start coming in. They'll be automatically replied to and all that fun stuff. And I seriously mean that. Like you're done. That's that's it. That's all you had to do. It's just set up and it's rocking and rolling. And so so literally we set up the entire account that you only have to do one time for a hey segment in like 20 30 minutes. You got to have the verification in Twilio. Obviously that's a dependency there. Once you onboard a business, boom, reviews are coming in a few clicks. It's insane. But now I will show you if you want to go customize stuff per business and you want to go check out all the featured, all that sort of stuff. I will show you all the other things that you can do and see in this account. And so let's just look at the contacts here. And my review request is scheduled to go out. So we click on the contact here. You can see more data. So you can see how many review requests have been sent out yet. Once it's scheduled, you'll be able to see when the text and email are going to go out. Once all the review requests go out, 24:10 you'll be able to see that in the activity bar here. Another really cool thing that you can do if you're having a client manually upload contacts or they're having trouble sending you a list or something like that. You can click on uploads and so you can send an upload link to that person you already onboarded. They're already added as a user. You can create and send out that upload link. And so now this link will expire. They don't have to log in. There's no security, nothing. They literally just go to this link and they can upload a CSV file. And actually we map the columns for them with AI. And so if I show you a CSV file here real quick. And so actually when we upload this list, what happens is we're analyzing what column should go where. You can see we mapped email, we mapped phone number here. You can see this is a really messy list. So first name and last name just have a bunch of numbers. So we didn't automatically match first name and last name. It's probably something else on the spreadsheet there, right? And so we match it with AI. So it's really easy. We get them to go ahead and say they have their permissions and say, "Yep, go ahead and 25:02 start campaigns. Import contacts." Boom. Just that easy. Obviously, you don't have to do this. And also, you can see it's all white labelled. So, clients.reviews.com, it's our green colors. It's not going to take Hey segments branding anywhere, right? And then you'll be able to see the upload history in here when people are uploading stuff like that. And if you're like, oh, I need to set up an automation to like remind the clients and like I need to make sure I'm not reminding them if they've already uploaded lists, all that sort of stuff. Actually, no, you don't. Click on settings, click on notifications, and you can see this is the business level settings. This down here is the account level settings. So you want to go to business level settings. You want to click on notification settings. And you say, "Hey, tell me when contacts stop arriving." Right? So now we'll email everyone that has access to this business every 14 days if less than one contact has arrived. And you can adjust this, right? You want to do it in 10 days. You want to do it for 30 reviews, uh, 30 contacts, anything like that. And so now automatically we're sending out reminders to the client, letting them 25:57 know, hey, here's the link to upload contacts. You haven't uploaded contacts yet. Can you go ahead and do that for us? You want to send them reminders if they're using the filter page and they we saved a bad review from Google, you can turn that on here. If you want to send them a reminder when the Google business profile is disconnected, boom, you can do that here. And we have a bunch more notifications coming to make running this type of business super easy and keep your clients happy. But in the past, if your Google business profile gets disconnected from high level, typically you didn't know until the client called you and they're already angry. And so now we have that built in. Send them a reconnect link. As easy as that. I want to show you what this looks like for an actual live client we have set up on this. You can see the status of completed means they've gone through the review request workflow, right? You can see the reviews they left here and you can see whether it was private feedback or whether it was left on Google. So you can see this was a private feedback one here and you can click into each contact and get more details. Also, we have the reviews page. 26:46 The UI of this is going to change and become a lot more visual, but in here you can see all the reviews and whether it was internal feedback or not internal feedback, whether it's been replied to, all that sort of stuff. And probably one of the coolest things that we do is we match these reviews back to a contact and then we can send that back into High Leo. So in High Level, if you ever gotten reviews through High Level before, you probably know when a review comes in, it creates a new contact and a new contact ID in High Level and it doesn't attribute that review to an existing contact. We're able to match that contact to that review and we can send that back to your Highle account. So you actually know what contacts have left a review. Also, you'll eventually be able to fire off automations and stuff like that based off of who's leaving your review and that data is flowing back from hey segment back into high level. No digital duct tape with Zapier or complicated web hooks or anything. It just works. Also, if you click on review settings right here, you can adjust whether you want us to match the reviews to the actual contacts. You can turn that on or off. And you can 27:40 also adjust the review replies. So, what you can actually do is you can click on your voice here. You can add examples and you can go back through all their previous review requests and you can find what were really good review responses that the business did or whatever and you can add those as kind of your voice. That way the review requests sound just like the business owner. We click on reviews here. We can see feedback. This is going to show you all the internal feedback that's been left um good and bad. So you can see if you just turn on the settings, this will be emailed to the customer. We phrase it as hey we just saved a bad review from Google for you. Obviously white label to be your own uh business information there. It shows the client that the review requests are working and that the filter is working too if you are going that route. Like I said, we typically don't recommend that for everybody, but you do have the option to do that. Also, you can see super granular metrics that you're able to send to your client. So, this wasn't the best customer list, but you can see we've contacted 314 people. We've been able to get them uh 15 reviews in the last like 13 to 14 days. 28:35 You can see the number of messages total we've sent, the click-through rate. You'll also be able to see clickthrough rate on a contact level here. So you can see 16% of people have clicked the link. It's just 4% of every message has been clicked. And we might change the metrics here to make it look more compelling and stuff and kind of adjust the data to make it what your clients want to see. See reviews generated, 22 reviews. You can see the sending activity in terms of what day review requests are going out and days are getting the best click-through rate. You can see what percentage of reviews we're actually able to attribute back to a contact. So right now it's 73%, but there's a lot of stuff that we're doing that's going to make this a lot higher. I do think we'll safely be able to get 90% consistently. And then you'll also be able to see deliverability. So you can see 92% deliverability. Everything's looking good there. But if we go back to Joe's plumbing, we can click on messaging. Once again, you've already set all this up at the account level by defaults. But if you wanted to change something, you could. So for example, if there was a phone number or an email coming in 29:25 through highle that you already have in their sub account, you could just select that phone number and select that email in high level and send from those if you didn't want to use the providers here. If you wanted to change the destination, let's say you wanted them to go straight to leave a review and you don't want to ask how it went first with the review filter page, you can change that here. You're also able to upload multiple Google business profiles to one account. You have a multilocation business with three Google business profiles. You don't have to have three separate accounts that you're paying for at Hey Segment. You can add multiple Google business profiles to one account and you can rotate evenly. You can send a custom link. You can do all this stuff. And so you can change the review destination if you'd like to. Obviously, you can come in here and you can change whether you want to use the faces, you can change the colors, the name, the social preview link, all that sort of stuff to help with deliverability. And then you can come into the messaging. You can either use smart messaging or you can set up your own specific messages just for this 30:12 business. You can adjust the email template as we said, but you don't have to do any of this stuff because once again, it's already set at the account level. But then you have the delivery settings here. These are pretty important. You might want to say, "Hey, this is a plumber. If somebody is calling cuz there's poop coming out of their toilet and a plumber fixes it," you probably want to request that review immediately. You might want to change the time zone here if you want to, but typically you can set it as something safe and it'll work for all your clients if you're working in, you know, the US or something like that. Then you can reset all these settings that you talked about here, but you're good to go there. Now, if we click on personalized image, the only thing we really haven't covered, you can see no more nifty images, right? You're good to go. You can click on this, you can move this around. You can add the powered by logo. So, you can click on you can toggle on your logo. And I didn't remove the background. That's why it has the white background here. So, it kind of looks bad, but you can add your powered by logo here somewhere. You can change the 30:58 font here to make it look different. You can make it bigger, smaller. Anything you want to do here, you're able to do. And so full control over these personalized images. It just directly works straight out of the box from onboarding. No concerns there. And that's the gist of Hey Segment. I know it's a little bit of a longer video, but remember, we set up everything on the account level, right? And so now that that's set up, literally onboarding a business is connecting their sub account, pulling in their contacts, and if the defaults are good, send out the review request. You're good to go. It's just happening. And so I hope you can kind of understand the value of it to be transparent. We are just getting started. Like there's so much cool stuff that we're working on in the background that I can't really share yet. Um but stay posted. Subscribe to this channel. Over 60% of my viewers aren't subscribed. So subscribe to the channel. Check out what we've got going on because we got a lot of big stuff coming out and but I hope you kind of understand more of how valuable and how cool this can be to basically set up. You can offer reviews as a foot in the 31:52 door service. You can upsell to all your existing clients. Just a little quick math for you. If you've got a 100 clients, you can get down to the $9 per month rate per business, right? And so it gets very affordable. And you can upsell this sort of review services for 100, 150, 200 bucks a month to all your clients or sell as a foot in the door service, review reactivation, and then upsell all your other stuff, and help them rank higher on Google, get more attention, and keep that phone ringing. So, I hope you enjoyed this video and watched all the way through to the end. If you found that coupon code somewhere, go find it. It'll show you the coupon code to use at checkout. Feel free to use the link down below in the description to sign up to Highle. You'll get access to my community totally for free. You'll get access to my snapshots, coaching calls, all that sort of stuff. And an extended 30-day trial instead of the normal 14-day free trial. And obviously, we have a link to Hey Segment down below in the description as well. So, I would love to see y'all in that community and on the other side. Let us know if you have any questions below in the comments and we'll see you in the 32:45 next one. Peace.
